Returns & refunds
Returns, made clear.
A 15-day commercial return window, with UK consumer rights preserved.
Returns at a glance
15-day return window
You may request a change-of-mind return within 15 days of receiving your order. Contact Customer Support before sending anything back.
Eligibility
Items must be unused, unworn, and in resalable condition, with original packaging, tags, labels, and accessories retained where supplied. Faulty or misdescribed goods are handled under your UK consumer rights.
Return shipping
We do not offer free returns as a general promise. Unless consumer law requires otherwise, customer-paid return shipping applies to change-of-mind returns.
Refund timing
Refunds are processed after the returned item is received and inspected, then issued to the original payment method where possible. Timing depends on your payment provider or bank.
How returns work
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Check the window
Change-of-mind returns may be requested within 15 days of receiving your order. Faulty, damaged, or incorrect items should be reported promptly and are not limited to this commercial window.
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Contact us first
Email Customer Support with your order number and reason for return before posting anything. Wait for return instructions.
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Send it back
Follow the packing and shipping instructions provided by Customer Support. Do not invent a return address. Use only the instructions we send.
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Refund
Once an approved return is received and inspected, any refund is issued to the original payment method where available.
Return information
Return eligibility
Change-of-mind returns require unused, unworn items in resalable condition with original packaging and tags where supplied. Items showing use, damage, missing components, or altered condition may be refused or subject to a deduction where legally permitted.
15-day return window
You may request a change-of-mind return within 15 days of receiving your order. This commercial window does not remove your statutory UK consumer rights.
How to start a return
Contact Customer Support before sending an item back. Return instructions will be provided by our team.
Return shipping
We do not claim free returns. Unless applicable consumer law requires otherwise, customer-paid return shipping applies to change-of-mind returns.
Item condition
Unless returning a faulty, damaged, or incorrect item, products should be unused, unworn, undamaged, and returned with original packaging, tags, labels, and accessories where supplied.
Exchanges
Exchanges depend on availability. Contact Customer Support to discuss options. Exchanges are not guaranteed for every order.
Refunds
Refunds are processed after receipt and inspection, then issued to the original payment method where possible. Timing depends on your payment provider or bank.
Sale / promotional items
Sale or promotional items follow the same 15-day return process unless Customer Support confirms a different arrangement for your order.
Damaged or incorrect items
Contact Customer Support promptly with your order number and photos if an order arrives faulty, damaged, or incorrect. These cases are handled under UK consumer rights.
International returns
International return options and costs vary. Contact Customer Support before sending anything back from outside the UK.
About your refund
Refunds are processed after an approved return is received and inspected, then issued to the original payment method where available. Timing depends on inspection and your payment provider.
Need a different item?
Exchange availability depends on stock. Please contact us to discuss your options. Exchanges are not guaranteed for every order.
Contact usSomething not right?
If your order arrives damaged, defective, incomplete, or incorrect, please contact Customer Support promptly. We will guide you under applicable UK consumer rights.
Contact support